Privacy Policy
Sevenlake respects your privacy and is committed to handling personal data responsibly and in accordance with UK data-protection law.
Information We Collect
We collect personal information across our website and hosted service in several ways:
When you register an account, start a trial or create an organisation environment, we collect account and authentication details such as your name, email address and login credentials.
When you use hosted Sevenlake applications, such as the CRM, we process the business and contact data you and your organisation enter or create within the service to operate the application on your behalf.
When you submit contact or newsletter forms, we collect the details you voluntarily provide, which may include your name, email address, company name, message, areas of interest and communication preferences.
When you visit our website or access our hosted services, technical and service information—such as IP addresses, browser types, device information, access logs and authentication events—is processed to operate, secure and maintain the platform. Cloudflare Turnstile may also process technical data to protect forms against automated abuse.
If you consent to analytics, Google Analytics 4 also processes information about how you found and used the website, as described below.
Hosted Sevenlake Service
Sevenlake operates hosted services in which registered users can create and use organisation environments and business applications. Data entered into a hosted Sevenlake application is processed in order to provide that service. Access to hosted application data is controlled through Sevenlake’s authentication and authorisation mechanisms.
How We Use Information
We use personal information only where necessary for the following purposes:
• Creating and administering user accounts and organisation environments.
• Providing, operating, securing and maintaining the hosted Sevenlake service and applications.
• Managing authentication, authorisation and access control.
• Providing customer support and responding to enquiries and messages you submit.
• Sending development updates and other communications you have requested.
• Operating, maintaining and protecting the Sevenlake website and its forms.
• Understanding website usage when you have consented to analytics.
• Meeting applicable legal and regulatory obligations.
Our legal bases for processing include your consent, performance of contracts or services requested, our legitimate interest in operating and protecting our website and hosted service, and compliance with legal obligations.
Cookies and Local Storage
The website stores your cookie-consent choice in your browser’s local storage under the name sevenlake_cookie_consent_v1. This is necessary to remember whether you accepted or rejected analytics and does not track your activity.
Cloudflare Turnstile may process limited technical information when protecting website forms against spam and automated submissions.
Optional Google Analytics cookies are created only after you select “Accept analytics.” For further information, please see our Cookie Policy.
Analytics
With your consent, we use Google Analytics 4 to understand how visitors find and use the Sevenlake website. This may include pages visited, referral source, interactions with website content, device and browser type, and approximate geographic region.
Google Analytics is blocked until you select “Accept analytics” through our cookie banner. The legal basis for this processing is your consent. You can withdraw or change your choice at any time using the “Cookie settings” link in the website footer.
Google processes analytics information in accordance with its own privacy and data-protection policies.
Contact Forms and Email Updates
When you submit a contact form, we process the information you provide to respond to your enquiry.
When you subscribe for updates, we process your email address and selected interests to send the communications you requested. You may unsubscribe from these communications at any time.
Data Storage and Retention
Information submitted through our website forms and services is processed using trusted third-party services, including Webflow, Make, Brevo and Zoho. These providers maintain their own security and data-protection measures and may process information in locations outside the United Kingdom using appropriate safeguards.
We retain account details, hosted application data, enquiries and newsletter subscriptions only for as long as reasonably necessary for the relevant purpose, operation of the service and applicable legal obligations.
Your Rights
Under UK GDPR and applicable data protection legislation, you possess specific rights regarding your personal information:
• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data under certain conditions.
• Right to Restriction & Object: Request restricted processing or object to data processing for legitimate interests.
• Right to Data Portability: Request transfer of your data to another service provider in a structured format.
Contact
If you have questions about this Privacy Policy, wish to exercise your data-protection rights or request deletion of your information, please contact us at info@sevenlake.com.